Store Support

The Home Depot; Harrisburg (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Harrisburg, PA is seeking Store Support associates to help ensure a smooth customer experience. Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, performing non-sales tasks and supporting store operations.

Associates work with customers, vendors, and team members to meet store objectives, handling tasks with integrity and strong time management while delivering high levels of customer satisfaction.

Responsibilities

• Assist customers with order fulfillment and product inquiries.
• Provide administrative support and cashier-related duties as needed.
• Direct customers to store departments and assist with locating products.
• Maintain store integrity, time management, and excellent customer service.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

HARRISBURG

State

PA

Job Type

Store Support