Store Support

The Home Depot; Greensboro (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

The Home Depot in Greensboro, NC is seeking a Store Support Associate to help ensure efficient order fulfillment and customer service. This role involves assisting customers in the lot, answering questions about order status, and performing administrative tasks with minimal supervision.

As a member of the store team you will collaborate with associates, vendors, and carriers to support store operations and maintain high customer satisfaction in a fast-paced retail environment.

Qualifications

• Non-sales functions including order fulfillment, customer assistance, cash handling, and admin tasks.
• Must work with Associates, vendors, and carriers with minimal supervision.

Responsibilities

• Provide outstanding customer order fulfillment experience and assist customers in-store or in the lot.
• Perform administrative tasks and support store operations as needed while maintaining store objectives.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

GREENSBORO

State

NC

Job Type

Store Support