Store Support

The Home Depot; Stratford (CT); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Stratford, CT is seeking Associates for Store Support to help ensure a top-notch customer order fulfillment experience and smooth daily operations. Roles may include assisting customers in the lot, directing them to departments or merchandise, and providing administrative support as needed.

These positions require the ability to work with minimal supervision, maintain accuracy in processes, and demonstrate strong time management and integrity.

Qualifications

• Experience in non-sales store operations and administrative tasks.
• Ability to interact with customers, vendors and associates with supervision.
• Strong time management, integrity and attention to detail.

Responsibilities

• Assist with ensuring an outstanding customer order fulfillment experience.
• Direct customers to store departments or merchandise and answer product order status questions.
• Handle cash management or program compliance where applicable.
• Work cooperatively with other associates and vendors to support store operations.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.