Store Support

The Home Depot; Florence (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Florence, KY is seeking associates for Store Support roles, including order fulfillment, lot assistance, and customer service. You will interact with customers and vendors, process orders, and help ensure a smooth shopping experience with attention to detail and strong time management.

This role emphasizes integrity, teamwork, and the ability to work with minimal supervision while supporting store operations and achieving key objectives.

Qualifications

• Non-sales store support duties including order fulfillment and customer assistance.
• Assist customers in the lot and respond to product order status questions.
• Demonstrate time management, integrity and attention to detail in a fast-paced environment.

Responsibilities

• Ensure order fulfillment accuracy and timely processing.
• Assist customers and vendors as needed to improve the shopping experience.
• Support store operations with cooperative teamwork and minimal supervision.

Skills

Customer service

Order fulfillment

Cash handling

Time management

Job description

83247BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.