Store Support

The Home Depot; College Park (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer is looking for Associates in Store Support positions in College Park, Maryland. These roles are vital for ensuring outstanding customer order fulfillment, assisting customers, and providing administrative services. Candidates must be detail-oriented, possess strong time management skills, and work well in a team environment while maintaining integrity. Various specific positions could include Office Associate and Customer Service Representative.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Demonstrate a high level of integrity at all times.
• Ability to respond to operational concerns.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot.
• Provide administrative services.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.