Store Support

The Home Depot; West Hartford (CT); On-site; USD 21,000 - 23,000; Full time

Job summary

The Home Depot in West Hartford, CT is seeking associates for store support roles focused on delivering a first-rate customer experience. This position supports order fulfillment, assists customers in the lot, and provides administrative services as needed.

You will work with other associates and vendors, manage tasks with limited supervision, and help meet store objectives through reliable, detail-oriented performance and strong time-management skills.

Responsibilities

• Assist customers with order status and inquiries.
• Support store operational tasks with attention to detail and time management.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.