Store Support

The Home Depot; Coram (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot is looking for Associates in Store Support in Coram, New York. These roles are pivotal in ensuring outstanding customer experiences through various non-sales functions including customer order fulfillment and providing administrative support.

The ideal candidates should be detail-oriented, possess strong time management skills, and work well with little supervision. Multiple specific roles exist within this category, such as Office Associate and Customer Service Representative.

Qualifications

• Proven time management skills.
• Detail-oriented and able to work with little supervision.
• High level of integrity and ability to assist customers.

Responsibilities

• Ensure outstanding customer order fulfillment.
• Assist customers both in-store and in the lot.
• Provide administrative services and manage cash.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.