Store Support

The Home Depot; San Antonio (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support positions in San Antonio, Texas. Responsibilities include ensuring a smooth customer order fulfillment experience and providing support in various non-sales functions. Candidates must demonstrate excellent time management, attention to detail, and a strong commitment to customer satisfaction. Roles may involve direct customer interaction, assisting in the lot, and administrative tasks. This position offers opportunities to develop professional skills in a supportive environment.

Qualifications

• Must work cooperatively with other associates and vendors.
• Detail-oriented with proven time management skills.
• Demonstrate a high level of integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and ensure program compliance.

Skills

Detail-oriented

Time management

Customer service

Cooperative team player

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.