Store Support

Home Depot; Charlottesville (VA); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading home improvement retailer in Charlottesville, VA, is seeking associates for Store Support roles. Responsibilities include assisting customers with non-sales tasks, managing customer order fulfillment, and ensuring administrative functions run smoothly. Ideal candidates are detail-oriented, possess strong integrity, and can work cooperatively with minimal supervision. Join a team that is committed to delivering exceptional service.

Qualifications

• Ability to work cooperatively with others and with some supervision.
• Detail-oriented with proven time management skills.
• Demonstrates a high level of integrity at all times.

Responsibilities

• Assist customers in the lot and with non-sales tasks.
• Direct customers to store departments or merchandise.
• Support order fulfillment processes and ensure timely service.
• Handle cash management or program compliance as required.

Skills

Cooperative work

Attention to detail

Time management

Integrity

Job description

Overview

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions, including ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction is sometimes required. These positions play a critical role in ensuring the highest level of customer satisfaction by directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, and supporting key operational responsibilities.

Responsibilities

• Assist customers in the lot and with non-sales tasks to support the store’s operations.
• Direct customers to store departments or merchandise and answer questions on product order status.
• Support order fulfillment processes and ensure timely and accurate service.
• Handle cash management or program compliance as required.
• Work cooperatively with other associates, vendors, and carriers with minimal supervision.
• Maintain attention to detail and strong time management to meet store objectives.
• Demonstrate integrity and respond to operational concerns of all associates.

Position Options

• Office Associate
• Order Fulfillment Associate
• Lot Associate
• Customer Service Representative
• Door Monitor Associate
• Associate Coordinator

Qualifications / Expectations

• Ability to work cooperatively with others and with some supervision.
• Detail-oriented with proven time management skills.
• Demonstrates a high level of integrity at all times.
• Responds to operational concerns and remains focused on store-specific business objectives.

Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.