Store Support

The Home Depot; Castle Rock (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Associates for Store Support roles in Castle Rock, Colorado. These positions entail various non-sales functions, including customer assistance in the lot, managing administrative services, and ensuring outstanding order fulfillment experiences. Candidates must demonstrate integrity, work well with others, and maintain a focus on customer satisfaction. Applications are accepted on an ongoing basis.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and vendors.
• High level of integrity and focus on customer satisfaction.

Responsibilities

• Responsible for various non-sales functions in the store.
• Assist customers in the lot and provide administrative services.
• Direct customer interactions and manage program compliance.

Job description

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Applications are accepted on an ongoing basis