Store Support

The Home Depot; Fort Smith (AR); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading home improvement retailer seeks Associates in Store Support for various non-sales functions. This role includes ensuring an outstanding experience for customer order fulfillment, assisting in the lot, and providing administrative services. Candidates must have strong time management and customer service skills, as well as the ability to work cooperatively with others while maintaining focus on business objectives. Specific positions may include Office Associate, Order Fulfillment Associate, and Lot Associate.

Qualifications

• Must be detail-oriented and able to manage time effectively.
• Demonstrate integrity and professionalism in all interactions.
• Ability to assist customers and provide administrative support.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and ensure program compliance.

Skills

Detail-oriented

Time management

Cooperative teamwork

Customer service skills

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.