Store Support

The Home Depot; Burlington (NC); On-site; USD 19,000 - 23,000; Full time

Job summary

The Home Depot in Burlington, NC seeks Associates in Store Support to handle non-sales tasks and help ensure outstanding customer order fulfillment experiences. You may assist customers in the lot and provide administrative services, with interactions involving customers or vendors as needed.

These roles require teamwork, strong time management, and high integrity to support store objectives and maintain customer satisfaction.

Qualifications

• Customer service abilities are essential for assisting customers and vendor interactions.

Responsibilities

• Assist with non-sales functions and ensure customer order fulfillment experience.
• Provide administrative support and answer basic product/order status questions.

Skills

Customer service

Order fulfillment

Cash handling

Administrative tasks

Time management

Integrity

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.