Store Supervisor - Visual Brand & Customer Experience

Victoria's Secret & Co.; San Diego (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Victoria’s Secret & Co is seeking a Supervisor to lead a store’s brand experience and customer service, reporting to the Store Manager or Victoria’s Secret Manager. This role focuses on delivering a consistent Victoria’s Secret brand experience through coaching, merchandising, and strong leadership.

The Supervisor ensures brand guidance is reflected in product presentation, selling behaviors, and store standards, while collaborating with leadership to drive sales and guest satisfaction.

Qualifications

Responsibilities

• Visual execution within the Victoria’s Secret brand business
• Product storytelling and selling behaviors that bring the brand to life
• Sales floor and fitting room standards (if applicable)
• Category-level execution aligned to brand priorities and direction
• Partners with Operations Leaders to ensure product availability and readiness
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business
• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing
• for benefit details related to this position.

Job description

Victoria’s Secret & Co is seeking a Supervisor to lead a store’s brand experience and customer service, reporting to the Store Manager or Victoria’s Secret Manager. This role focuses on delivering a consistent Victoria’s Secret brand experience through coaching, merchandising, and strong leadership.

The Supervisor ensures brand guidance is reflected in product presentation, selling behaviors, and store standards, while collaborating with leadership to drive sales and guest satisfaction.