Retail Team Lead — Elevate Customer Experience

VFCorporation; Walnut Creek (CA); On-site; USD 28,000 - 41,000; Part time

Job summary

The North Face is seeking a Supervisor to support the store's leadership team and drive an exceptional customer experience. You will coach associates, manage daily operations, and ensure product replenishment aligns with brand standards.

Ideal candidates will have 1+ years in retail leadership, a high school diploma, and strong communication skills to motivate the team and exceed sales goals.

Qualifications

• 1+ years of retail or store leadership experience.
• High School Diploma or equivalent preferred.
• Strong customer service and communication skills.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Lead by example, coach and develop associates, and ensure store standards.
• Monitor KPIs to achieve sales goals and drive profitability.
• Supervise daily store operations including opening/closing procedures.
• Support stockroom operations and product flow to sales floor.
• Maintain visual merchandising and ensure timely product replenishment.
• Assist in training and onboarding new team members; provide feedback.

Skills

Customer engagement

Leadership

Coaching

Communication

Operations

Education

High School Diploma

Job description

The North Face is seeking a Supervisor to support the store's leadership team and drive an exceptional customer experience. You will coach associates, manage daily operations, and ensure product replenishment aligns with brand standards.

Ideal candidates will have 1+ years in retail leadership, a high school diploma, and strong communication skills to motivate the team and exceed sales goals.