Retail Supervisor: Lead Team & Customer Experience

H&M; New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

25% staff discount

HIP program

Employee assistance program

Vacation/Wellness

Holiday pay

Commuter benefits

Pet insurance

Voluntary benefits

Job summary

H&M in New York, NY is seeking a Supervisor to lead the sales team and shape an engaging store environment. You will support management in delivering outstanding service, open/close procedures, and driving a seamless shopping journey that reflects our brand values.

You will coach a team of sales assistants, interpret sales data with leadership, ensure daily operations run smoothly, and act as a brand ambassador to create memorable customer interactions.

Qualifications

• Previous retail/hospitality experience with store operations knowledge.
• Customer-focused with commitment to excellent service.
• Product passion and ability to share enthusiasm with customers.
• Adaptable to changing priorities and customer requests.
• Action-oriented and proactive in getting things done.
• Strong communicator with active listening to understand needs.
• Eager to learn and open to feedback.
• Comfortable with evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer experience through styling advice and product knowledge.
• Take responsibility for store opening and closing procedures and support management.
• Interpret sales data and collaborate to optimize store performance.
• Lead and inspire a team of sales assistants to uphold service standards.
• Oversee daily store operations such as deliveries, replenishment and shopfloor coverage.
• Act as a brand ambassador to ensure memorable customer interactions.

Skills

Retail experience

Customer service

Leadership

Communication

Adaptability

Initiative

Flexible hours

Job description

H&M in New York, NY is seeking a Supervisor to lead the sales team and shape an engaging store environment. You will support management in delivering outstanding service, open/close procedures, and driving a seamless shopping journey that reflects our brand values.

You will coach a team of sales assistants, interpret sales data with leadership, ensure daily operations run smoothly, and act as a brand ambassador to create memorable customer interactions.