Store Supervisor: Lead Service & Sales Team

Total Wine & More; West Hollywood (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

Job summary

Total Wine & More in West Hollywood, CA is seeking a Supervisor to support store operations, drive sales, and foster a best-in-class service culture. You will lead a team, train staff, and ensure compliance with alcohol laws while maintaining a safe, welcoming environment for customers.

The role requires 1–3 years in retail supervision, strong interpersonal skills, and flexibility to work evenings and weekends. Competitive benefits and growth opportunities are offered.

Qualifications

• Experience supervising a retail team.
• Proven track record in delivering strong customer service.
• Familiarity with POS systems and inventory management software.

Responsibilities

• Lead service team, merchandising and front-end operations to drive sales and KPIs.
• Provide outstanding customer service and resolve issues.
• Supervise and train team members for product knowledge and sales skills.
• Ensure compliance with alcohol laws and maintain a safe store environment.
• Maintain store safety and cleanliness.
• Perform other duties as assigned.

Skills

Supervisory experience

Retail experience

POS systems

Inventory management software

Interpersonal skills

Flexible schedule

Customer issue resolution

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Total Wine & More in West Hollywood, CA is seeking a Supervisor to support store operations, drive sales, and foster a best-in-class service culture. You will lead a team, train staff, and ensure compliance with alcohol laws while maintaining a safe, welcoming environment for customers.

The role requires 1–3 years in retail supervision, strong interpersonal skills, and flexibility to work evenings and weekends. Competitive benefits and growth opportunities are offered.