Store Supervisor: Lead Sales & Customer Experience

Casper; Natick (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Salary + monthly bonus

Employee discount

Paid time off

Paid sick time

Referral program

Job summary

Casper Store in Natick, MA is seeking a Store Supervisor to help run daily operations and lead a sales-driven team on the retail floor. You will model customer-centric service and ensure product knowledge and systems proficiency across the team.

You will oversee opening/closing, training, inventory, and promotions alignment with Casper HQ, while driving ownership and continuous improvement in a fast-paced environment.

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence.
• Naturally curious and solves problems with grace and optimism
• Financial management experience preferred
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Available to work at minimum 2 days a week with weekend availability
• Ability to move boxes weighing up to 150 lbs and be on your feet

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Skills

People leadership

Leadership

Communication

Customer service

Problem solving

Tools

POS systems

Job description

Casper Store in Natick, MA is seeking a Store Supervisor to help run daily operations and lead a sales-driven team on the retail floor. You will model customer-centric service and ensure product knowledge and systems proficiency across the team.

You will oversee opening/closing, training, inventory, and promotions alignment with Casper HQ, while driving ownership and continuous improvement in a fast-paced environment.