Store Supervisor: Lead Experience & Sales

Timberland; Auburn Hills (MI); On-site; USD 25,000 - 34,000; Full time

Job summary

Timberland seeks a Supervisor to support the store leadership team and drive exceptional customer experiences. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will collaborate with Store Manager to maximize profitability and foster an inclusive culture in a fast-paced retail environment. The role requires 1+ years of retail or store leadership experience, a high school diploma or equivalent, and a

Qualifications

• Proven ability to drive results through store teams and exceed sales goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced retail environment.
• Capable of working independently and managing shifting priorities.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Store leadership

Coaching

Customer engagement

Verbal and written communication

Independent work

Education

High school diploma or equivalent

Associate degree preferred

Tools

Retail software tools

Job description

Timberland seeks a Supervisor to support the store leadership team and drive exceptional customer experiences. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will collaborate with Store Manager to maximize profitability and foster an inclusive culture in a fast-paced retail environment. The role requires 1+ years of retail or store leadership experience, a high school diploma or equivalent, and a