Store Supervisor: Lead & Elevate Customer Experience

VFCorporation; Wauwatosa (WI); On-site; USD 24,000 - 33,000; Full time

Job summary

The North Face is seeking a Supervisor in Wisconsin to support the store’s leadership team, drive exceptional customer experience, and ensure operational excellence across engagement, merchandising, and standards. You will lead by example, coach associates, and help maximize store profitability while fostering an inclusive team culture.

This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering outstanding service.

Qualifications

• High School Diploma or equivalent is preferred.
• Experience in retail leadership and customer service is required.
• Ability to coach and develop a diverse team.

Responsibilities

• Deliver a high level of personalized customer engagement and service.
• Support store leadership in achieving sales goals and KPIs.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to improve productivity and engagement.
• Oversee daily store operations, including opening/closing procedures.
• Assist in training, onboarding, and providing ongoing feedback.
• Maintain visual merchandising standards and stock replenishment.
• Support inventory integrity and loss prevention practices.
• Promote community engagement through local initiatives and events.

Skills

Customer engagement

Coaching

Team leadership

Sales-driven

Communication

Education

High School Diploma

Tools

Retail software tools

Job description

The North Face is seeking a Supervisor in Wisconsin to support the store’s leadership team, drive exceptional customer experience, and ensure operational excellence across engagement, merchandising, and standards. You will lead by example, coach associates, and help maximize store profitability while fostering an inclusive team culture.

This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering outstanding service.