Retail Store Supervisor - Lead & Engage

VF Outdoor, LLC; Wauwatosa (WI); On-site; USD 24,000 - 33,000; Full time

Job summary

The North Face in Wisconsin is seeking a Supervisor to lead a fast-paced retail team and deliver exceptional customer service. You will coach associates, manage daily store operations, and ensure merchandising and stock flow align with brand standards.

Ideal candidates have 1+ years in retail leadership, a high school diploma, and proven ability to drive sales while fostering an inclusive team culture.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• Strong customer engagement and sales coaching capabilities.
• Excellent verbal and written communication, with ability to influence across levels.

Responsibilities

• Support the store leadership team and drive best-in-class customer experience.
• Lead by example, coach associates, and ensure store standards and merchandising.
• Maximize profitability with inventory control, stock flow, and loss prevention.
• Open/close procedures, floor coverage, training and onboarding new team members.
• Uphold safety standards, policies, and inclusive, positive store environment.

Skills

Customer engagement

Coaching & mentoring

Communication skills

Leadership

Adaptability

Education

High School Diploma or equivalent

Tools

POS systems

Retail software tools

Job description

The North Face in Wisconsin is seeking a Supervisor to lead a fast-paced retail team and deliver exceptional customer service. You will coach associates, manage daily store operations, and ensure merchandising and stock flow align with brand standards.

Ideal candidates have 1+ years in retail leadership, a high school diploma, and proven ability to drive sales while fostering an inclusive team culture.