Store Supervisor — Lead Sleep Experience & Growth

Casper; Massachusetts; On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Salary bonus potential

Medical, vision, dental insurance

Employee discount

401k program

Paid time off

Tuition reimbursement

Job summary

Casper is seeking a Store Supervisor to help oversee daily store operations and lead the sales team to deliver a best-in-class offline experience. You will model a customer-centric, consultative sales culture and ensure brand standards are met while supporting the Store Manager and Associate Manager.

The role requires 1–2 years as a people leader in retail or hospitality with 3+ years in customer-facing roles, strong leadership and communication skills, and a flexible weekend schedule.

Qualifications

• 1-2 years experience as a people leader in retail or hospitality, with 3+ years in a customer-facing role.
• Exceptional leadership with track record of developing talent and adapting to change.
• Strong service-excellence experience in a consumer setting.
• Outstanding communication skills and ability to influence.

Responsibilities

• Act as Store Manager in their absence, opening/closing and maintaining brand standards.
• Lead and advise the sales team to achieve goals.
• Foster ownership, continuous improvement, and goal attainment.
• Maintain training on product and systems knowledge for the team.
• Find ways to improve store operations and customer experience.
• Coordinate product and promotion schedules with Casper HQ.

Skills

People leadership

Retail sales

Customer service

Communication

Tools

POS systems

Job description

Casper is seeking a Store Supervisor to help oversee daily store operations and lead the sales team to deliver a best-in-class offline experience. You will model a customer-centric, consultative sales culture and ensure brand standards are met while supporting the Store Manager and Associate Manager.

The role requires 1–2 years as a people leader in retail or hospitality with 3+ years in customer-facing roles, strong leadership and communication skills, and a flexible weekend schedule.