Store Supervisor — Lead Sleep Retail & Service

Casper; Massachusetts; On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Salary plus monthly bonus potential

Employee discount

Paid time off after tenure milestones

Paid sick time

Incentivized referral program

More!· and more!

Job summary

Casper is seeking a Store Supervisor to support daily store operations and lead a customer-centric sales culture. You will model exceptional service, manage openings and closings, and coach a team to achieve sales goals.

The role emphasizes hands-on leadership, collaboration with the Store Manager, and a focus on operational excellence across merchandising, inventory, and guest experience.

Qualifications

• Leadership capabilities with a track record of attracting, developing, and motivating talent.
• Deep understanding of service excellence in a consumer environment.
• Outstanding communication skills and ability to build consensus.
• Available to work minimum 2 days a week with weekend availability.

Responsibilities

• Assume managerial duties in the absence of Store Manager/Associate Manager, including opening/closing and maintaining safety and facilities.
• Lead and advise the associate team on sales floor with a goal-driven approach.
• Lead by example to foster ownership, continuous improvement, and goal achievement.
• Maintain training standards on the sales floor with product and systems expertise.
• Identify ways to improve store operations and customer experience.
• Ensure product and promotion schedules align with Casper HQ and Casper.com initiatives.
• Oversee inventory management and communicate product levels to the team.
• Help Casper reinvent retail by creating unique, optimal retail experiences.
• Be an ambassador of Casper’s core values and mission through customer experiences and feedback.

Skills

Retail leadership

Customer service excellence

Team training

Job description

Casper is seeking a Store Supervisor to support daily store operations and lead a customer-centric sales culture. You will model exceptional service, manage openings and closings, and coach a team to achieve sales goals.

The role emphasizes hands-on leadership, collaboration with the Store Manager, and a focus on operational excellence across merchandising, inventory, and guest experience.