Store Supervisor: Lead Customer Experience & Operations

TD; Charlotte (NC); On-site; CAD 69,000 - 96,000; Full time

Job summary

TD Bank is seeking a Supervisory Store Leader in Charlotte, NC to manage day-to-day operations, coach frontline staff, and ensure regulatory compliance. The role involves guiding tellers, platform staff, and customer escalations while pursuing sales and advisory objectives.

The position requires a HS Diploma or GED, 2+ years in customer service/sales, and preferred notary license; strong organization, communication, and leadership skills are essential.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service and/or sales.
• Notary License preferred.
• Previous supervisory or leadership experience in a store/branch environment.

Responsibilities

• Oversee day-to-day store activities to achieve objectives.
• Lead and coach the team to deliver compliant, high-quality service.
• Engage with customers on loans, accounts, and financial products.
• Ensure operational excellence, risk controls, and cash-handling procedures.

Skills

Supervisory experience

Customer service

Sales oriented

Team leadership

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Excel

Job description

TD Bank is seeking a Supervisory Store Leader in Charlotte, NC to manage day-to-day operations, coach frontline staff, and ensure regulatory compliance. The role involves guiding tellers, platform staff, and customer escalations while pursuing sales and advisory objectives.

The position requires a HS Diploma or GED, 2+ years in customer service/sales, and preferred notary license; strong organization, communication, and leadership skills are essential.