Store Lead — Banking & Customer Experience

TD; Columbia (SC); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank in Columbia, SC is seeking a Store Supervisor to oversee day-to-day activities and ensure compliance, while driving customer-focused sales and service.

In this role you will manage the teller side, platform, and customer escalations in the absence of a manager; coach a team to deliver legendary service and build strong relationships with customers. HS Diploma and 2+ years in customer-facing roles are required.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License preferred.
• Previous supervisory or demonstrated ability in providing direction.
• Strong organization and communication skills.
• Ability to multi-task and manage a fast-paced Store environment.

Responsibilities

• Supervise day-to-day team activities to meet objectives.
• Lead and coach the team to deliver customer service and sales.
• Manage teller, platform, and customer escalations in the absence of a manager.
• Drive relationships through proactive sales and advisory conversations.
• Ensure compliance with bank policies and regulatory guidelines.
• Maintain lobby and frontline service standards.

Skills

Supervisory

Customer service

Communication

Organization

Coaching

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Columbia, SC is seeking a Store Supervisor to oversee day-to-day activities and ensure compliance, while driving customer-focused sales and service.

In this role you will manage the teller side, platform, and customer escalations in the absence of a manager; coach a team to deliver legendary service and build strong relationships with customers. HS Diploma and 2+ years in customer-facing roles are required.