Store Supervisor: Footwear & Apparel Leader

PUMA Group; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

PUMA Group in Chicago, IL seeks a Full-Time Retail Supervisor to lead day-to-day store operations and drive premium customer service. You will guide sales associates, manage inventory, and ensure engaging, organized store presentation.

Responsibilities include coaching on product knowledge, monitoring KPIs, and maintaining brand standards, health and safety, and teamwork in a fast-paced retail environment.

Qualifications

• Supervisory experience in a retail setting is required.
• Strong communication and customer service skills are essential.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Lead day-to-day store operations and coaching for sales staff.
• Monitor KPIs and support overall sales performance.
• Oversee merchandising, stock management, and product presentation.
• Open/close procedures; handle escalated customer issues.
• Promote product knowledge and ensure brand standards across the team.

Skills

Team leadership

Retail operations

Product knowledge

Communication skills

Customer service

Full-time availability

Retail experience

POS systems

Multilingual

Education

High school diploma or equivalent

Tools

POS systems

Job description

PUMA Group in Chicago, IL seeks a Full-Time Retail Supervisor to lead day-to-day store operations and drive premium customer service. You will guide sales associates, manage inventory, and ensure engaging, organized store presentation.

Responsibilities include coaching on product knowledge, monitoring KPIs, and maintaining brand standards, health and safety, and teamwork in a fast-paced retail environment.