Retail Floor Leader — Drive Sales, Service & KPIs

PUMA Gruppe; Rosemont (IL); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA store in Rosemont, IL seeks a customer-focused associate to drive sales and service excellence. You will support daily operations, assist customers, and help maintain brand standards across merchandise and visual presentation.

The role requires 1–2 years in consumer retail, strong teamwork, and the ability to learn quickly. Ability to lift up to 30 pounds and willingness to work evenings, weekends, and holidays are essential.

Qualifications

• 1–2 years in customer-service retail.
• Demonstrated ability to work as a team.
• Strong problem-solving and communication.
• Able to lift up to 30 pounds.
• Willing to work evenings, weekends, holidays.

Responsibilities

• Provide high standards of customer experience in-store.
• Help achieve sales, KPIs and profitability through planning and service.
• Payroll control to maintain store profitability while delivering service.
• Manage and communicate merchandise opportunities with store leadership.
• Handle incoming and outgoing merchandise and keep inventory accurate.
• Ensure compliance with policies and safety procedures.
• Work non-traditional hours including weekends, evenings, holidays.
• Maintain a safe, healthy shopping environment.

Skills

Customer service

Team player

Fast learner

Microsoft Office

Retail software

Tools

MS Office

Retail software

Job description

PUMA store in Rosemont, IL seeks a customer-focused associate to drive sales and service excellence. You will support daily operations, assist customers, and help maintain brand standards across merchandise and visual presentation.

The role requires 1–2 years in consumer retail, strong teamwork, and the ability to learn quickly. Ability to lift up to 30 pounds and willingness to work evenings, weekends, and holidays are essential.