Retail Store Supervisor: Drive Sales & Service

PUMA; Rehoboth (AL); On-site; USD 25,000 - 29,000; Full time

Job summary

PUMA in the United States seeks a Store Associate committed to delivering exceptional customer experiences and driving sales. You will help achieve store KPIs, handle merchandise, and support profitable operations in a fast-paced environment.

The role requires 1-2 years in retail, strong communication, teamwork, and basic MS Office/retail software skills. Must be able to work evenings, weekends, and holidays, and lift up to 30 pounds.

Qualifications

• 1-2 years' experience in a customer service-oriented retail environment.
• Demonstrated ability to reason through complex issues.
• Strong team player.
• Excellent communication skills.
• Ability to learn quickly.
• Computer skills, basic know-how about MS Office programs, and retail software.
• The ability to constantly walk and move about is required. Use of the senses is critical to this position; lift/carry up to 30 pounds.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers.
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Responsible for handling and processing incoming and outgoing merchandise.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Responsible for maintaining a safe, healthy and compliant working and shopping environment.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

Skills

Customer Service

Communication

Team Player

Learning Agility

MS Office

Retail Software

Mobility/Physical Stamina

Tools

POS software

Job description

PUMA in the United States seeks a Store Associate committed to delivering exceptional customer experiences and driving sales. You will help achieve store KPIs, handle merchandise, and support profitable operations in a fast-paced environment.

The role requires 1-2 years in retail, strong communication, teamwork, and basic MS Office/retail software skills. Must be able to work evenings, weekends, and holidays, and lift up to 30 pounds.