Retail Supervisor: Luxury Brand Experience & Team Lead

BoF Careers; Los Angeles (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

25% Staff Discount

Incentive Program

Employee Assistance

Commuter Benefits

Pet Insurance

Voluntary Benefits

Job summary

COS in Los Angeles is seeking a Supervisor to lead a team and deliver outstanding customer experiences, driving sales and maintaining an inspiring store atmosphere.

You will support the management team with opening/closing, daily operations, and staff development, while ensuring excellent service and brand standards. This full-time role offers competitive pay, 25% staff discount across H&M Group brands, and comprehensive benefits.

Qualifications

• Experience in retail/hospitality and store operations.
• Strong customer-focused approach.
• Interest in products and ability to share enthusiasm.
• Flexible hours including evenings, weekends, holidays.
• Open to feedback and development.

Responsibilities

• Provide expert styling advice and create an engaging store environment.
• Open/close store procedures; support management as needed.
• Analyze sales data with leadership to improve performance.
• Lead and inspire sales team to uphold service standards.
• Oversee day-to-day store operations (delivery, replenishment, coverage).
• Act as a brand ambassador upholding company values.

Skills

Retail experience

Customer service

Communication

Adaptable

Team leadership

Flexibility

Proactive

Job description

COS in Los Angeles is seeking a Supervisor to lead a team and deliver outstanding customer experiences, driving sales and maintaining an inspiring store atmosphere.

You will support the management team with opening/closing, daily operations, and staff development, while ensuring excellent service and brand standards. This full-time role offers competitive pay, 25% staff discount across H&M Group brands, and comprehensive benefits.