Store Supervisor & Customer Experience Lead

cngholdingsinc; Superior (WI); On-site; USD 38,000 - 47,000; Full time

Job summary

Check N Go / Allied Cash Advance / Cash Store, part of CNG Holdings, Inc., seeks an Assistant Store Manager in Wisconsin (Superior). You will be a front-line brand ambassador, delivering outstanding service and ensuring regulatory compliance across daily operations.

Key duties include educating customers on product options, handling cash, processing transactions, balancing drawers, and escalating issues to leadership when needed, while maintaining a customer-focused, compliant store environment.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work in an autonomous environment
• Must have own personal reliable transportation in compliance with published policy and procedure
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and / or services to customers that meet their needs.
• Escalate issues to the store manager , District Director of Operations ( DDO ) , and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations , store operating procedures , and district or region volume expectations.
• Respond professionally and accurately to customers , explaining possible solutions and ensure the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer , and other cash handling requirements ; may be responsible for bank deposits or bank pick-ups .
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend .
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely .
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Multitasking

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Check N Go / Allied Cash Advance / Cash Store, part of CNG Holdings, Inc., seeks an Assistant Store Manager in Wisconsin (Superior). You will be a front-line brand ambassador, delivering outstanding service and ensuring regulatory compliance across daily operations.

Key duties include educating customers on product options, handling cash, processing transactions, balancing drawers, and escalating issues to leadership when needed, while maintaining a customer-focused, compliant store environment.