Store Shift Leader - Customer Service & Ops

Royal Farms; Oxon Hill (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Royal Farms in Oxon Hill, MD is seeking a Team Leader to oversee daily store operations on shift, act as the Person in Charge when needed, and support the management team in delivering outstanding customer service and sales.

You will supervise team members, ensure compliance, manage food service execution, and drive safety, efficiency, and store standards across all areas, with a focus on guest satisfaction and operational excellence.

Qualifications

• Must have strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Oversee full scope of shift operations as Person in Charge when needed.
• Support store management in customer service, product availability, and execution of programs.
• Coach and train team members to ensure consistent service and adherence to standards.
• Maintain safe, clean, and compliant store conditions and store assets.

Skills

Customer service

Supervisory skills

Leadership

Communication skills

Education

High school diploma or GED

Job description

Royal Farms in Oxon Hill, MD is seeking a Team Leader to oversee daily store operations on shift, act as the Person in Charge when needed, and support the management team in delivering outstanding customer service and sales.

You will supervise team members, ensure compliance, manage food service execution, and drive safety, efficiency, and store standards across all areas, with a focus on guest satisfaction and operational excellence.