Store Shift Leader: Customer Service & Ops

Royal Farms; Hampton (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

Royal Farms in Hampton, VA seeks a Team Leader to manage store operations during shifts, ensuring customer satisfaction, product availability, and compliance with safety and cash controls.

You will coach team members, handle daily tasks, and support management in food service, merchandising, and store maintenance. Prior leadership in retail is preferred; ability to train staff and enforce standards is essential.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Oversee complete store operations during shift as Person in Charge when needed.
• Assist management in customer service, product availability, and store standards.
• Execute safety, cash control, and vendor coordination procedures.
• Train and coach team members to maintain consistent service and operations.
• Lead food service and beverage execution, merchandising, and cleanliness.
• Ensure store maintenance and adherence to policies and SOPs.

Skills

Written communication

Verbal communication

Interpersonal skills

Supervisory skills

Organizational skills

Leadership

Education

High school diploma or GED

Job description

Royal Farms in Hampton, VA seeks a Team Leader to manage store operations during shifts, ensuring customer satisfaction, product availability, and compliance with safety and cash controls.

You will coach team members, handle daily tasks, and support management in food service, merchandising, and store maintenance. Prior leadership in retail is preferred; ability to train staff and enforce standards is essential.