Store Shift Leader: Customer Experience & Ops

Walgreens; McMinnville (OR); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking team members for a key holder/lead role at our Oregon store in McMinnville. You will open and close the store in the absence of management, handle cash and daily close tasks, and ensure the floor and stock room are ready for business.

You will also assist customers, process returns, refunds, and coordinate back-door deliveries when needed. The role emphasizes delivering a distinctive customer experience, training others on service standards, and maintaining accurate pricing,

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• We will consider applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering product help and services.
• Resolves customer issues and answers questions to ensure a positive experience.

Skills

Leadership

Retail experience

Customer service

English fluency

Inventory control

PTCB certification

Job description

Walgreens is seeking team members for a key holder/lead role at our Oregon store in McMinnville. You will open and close the store in the absence of management, handle cash and daily close tasks, and ensure the floor and stock room are ready for business.

You will also assist customers, process returns, refunds, and coordinate back-door deliveries when needed. The role emphasizes delivering a distinctive customer experience, training others on service standards, and maintaining accurate pricing,