Store Shift Leader: Customer Experience & Operations Lead

Walgreens; Newark Heights (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a store-leader capable of opening and closing the store in the absence of management, handling cash, and ensuring the floor and stock room are ready for the business day. The role supports accurate pricing, shelf upkeep, and backdoor deliveries as needed.

You will engage customers, resolve issues, and promote a distinctive Walgreens experience, while maintaining inventory accuracy and a welcoming store environment.

Qualifications

• At least 1 year of leadership, supervisory, or retail key holder experience.
• Fluent reading/writing/speaking English.

Responsibilities

• Open/close store when management is absent, handle cash and stock readiness.
• Process returns, refunds, cash drops, and price verifications.
• Interact with customers to deliver a distinctive Walgreens experience.
• Assist with vendor deliveries and backdoor access for deliveries.
• Maintain store cleanliness and inventory accuracy.

Skills

Leadership

Customer service

English fluency

Cash handling

Education

High school diploma or equivalent

Tools

POS system experience

Job description

Walgreens is seeking a store-leader capable of opening and closing the store in the absence of management, handling cash, and ensuring the floor and stock room are ready for the business day. The role supports accurate pricing, shelf upkeep, and backdoor deliveries as needed.

You will engage customers, resolve issues, and promote a distinctive Walgreens experience, while maintaining inventory accuracy and a welcoming store environment.