Store Shift Lead: Open/Close, Cash Handling, Service

Walgreens; Guaynabo (PR); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is hiring a Store Operations role to support opening and closing without management, handle cash and registers, and ensure floor readiness. You will engage customers, resolve issues, and uphold Walgreens service standards across inventory, pricing, and displays.

The position emphasizes strong customer service, teamwork, and adherence to store procedures, with opportunities to contribute to a consistent, pleasant shopping experience for guests in Puerto Rico.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greeting and assisting with products and services to ensure a positive experience.
• Maintains accurate inventory and pricing with proper signage and compliance with local regulations.

Skills

Leadership experience

Retail key holder

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Store equipment

Job description

Walgreens is hiring a Store Operations role to support opening and closing without management, handle cash and registers, and ensure floor readiness. You will engage customers, resolve issues, and uphold Walgreens service standards across inventory, pricing, and displays.

The position emphasizes strong customer service, teamwork, and adherence to store procedures, with opportunities to contribute to a consistent, pleasant shopping experience for guests in Puerto Rico.