Store Shift Lead: Customer Experience & Ops

Walgreens; Añasco (PR); On-site; USD 35,000 - 42,000; Full time

Job summary

Walgreens in Añasco, Puerto Rico, is seeking a store team member able to open and close the store in the absence of store management. You will handle cash, assist customers, prepare the floor and stock room for the day, and support vendor deliveries through backdoor access.

You will also engage customers, resolve issues, train teammates, and maintain accurate pricing, signage, and inventory. The role emphasizes service excellence and compliance with regulations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English (except in Puerto Rico).

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers, answers questions, and resolves issues for a positive experience.
• Maintains store keys and supports vendor deliveries through backdoor access.
• Registers sales accurately, notes scanning errors and price changes, and handles voids.
• Assists with displays, pricing, inventory counts, and stock organization.
• Ensures compliance with local regulations on regulated products and bag checks at shifts end.
• Supports training and communications between management and team members.

Skills

Leadership experience

Fluent English

Education

PTCB certification or pharmacy license

Job description

Walgreens in Añasco, Puerto Rico, is seeking a store team member able to open and close the store in the absence of store management. You will handle cash, assist customers, prepare the floor and stock room for the day, and support vendor deliveries through backdoor access.

You will also engage customers, resolve issues, train teammates, and maintain accurate pricing, signage, and inventory. The role emphasizes service excellence and compliance with regulations.