Shift Leader: Team Supervisor & Operations Coach

Crumbl Cookies; North Canton (OH); On-site; USD 16,531 - 27,552; Full time

Job summary

Workstream in the United States is seeking a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure outstanding service. You will create shift schedules, handle no-shows, delegate tasks, manage cash deposits, and report issues to management.

You will also coach staff, ensure compliance with health and safety standards, and assist in maintaining smooth and efficient workflows across shifts.

Qualifications

• Must have a high school diploma or GED.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Skills

Leadership

Communication

Teamwork

Problem-solving

Interpersonal skills

Education

High school diploma/GED

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

CURRENT OPEN SHIFTS:

Wednesday: 4pm - 10:30pm at $15/hour

Thursday: 4pm - 10:30pm at $15/hour

Friday: 4pm - 11:30pm at $18/hour

Requirements:

• High school diploma/GED // MUST BE 18+
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.
• Prior restaurant or food industry experience preferred.

Responsibilities:

• Supervising employees, assigning duties, and monitoring quality of product
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Handling customer issues and employee disputes.

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.