Store Shift Lead — Elevate Customer Experience & Ops

Walgreens Co.; Troy (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Ohio is seeking an early shift Retail Key Holder to support store operations and customer experiences. You will open the store in management's absence, handle cash, and ensure floor readiness for business hours.

You will also assist with inventory, pricing, and front-line service while coaching team members to deliver a distinctive and delightful customer experience every day.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store if management absent; handles cash, system start-ups, and deliveries.
• Completes product returns, refunds, cash drops, and provides change as needed.
• Models and delivers a distinctive customer experience to every guest.
• Greet and assist customers; resolve issues to ensure a positive experience.
• Maintain inventory accuracy, pricing signage, and adherence to policies.

Skills

Leadership

Retail key holder

Customer service

Education

PTCB certification or pharmacy license (state required)

Job description

Walgreens Co. in Ohio is seeking an early shift Retail Key Holder to support store operations and customer experiences. You will open the store in management's absence, handle cash, and ensure floor readiness for business hours.

You will also assist with inventory, pricing, and front-line service while coaching team members to deliver a distinctive and delightful customer experience every day.