Store Shift Lead: Customer Experience & Operations

Walgreens Co.; Cincinnati (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Cincinnati, OH is seeking a team member to handle opening/closing duties, cash handling, and delivering a distinctive customer experience. The role includes assisting with inventory, pricing, vendor deliveries, and backdoor access to support store operations.

The position requires at least one year of leadership or retail key holder experience, fluent English, and relevant certification or licensure as required by state. Equal opportunity employer.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and price signage; assists with vendor deliveries and backdoor access as needed.
• Assists with bookkeeping activities, including cash reports and ledgers; supports store maintenance and cleanliness.
• Ensures compliance with state and local laws regarding regulated products and store policies.

Job description

Walgreens Co. in Cincinnati, OH is seeking a team member to handle opening/closing duties, cash handling, and delivering a distinctive customer experience. The role includes assisting with inventory, pricing, vendor deliveries, and backdoor access to support store operations.

The position requires at least one year of leadership or retail key holder experience, fluent English, and relevant certification or licensure as required by state. Equal opportunity employer.