Store Shift Lead: Customer Experience & Ops

Walgreens Co.; Columbus (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable retail professional in Ohio to open and close the store in the absence of management, handle cash operations, and ensure readiness for the business day.

The role emphasizes delivering a distinctive customer experience and proactive help to shoppers, while maintaining inventory and pricing accuracy. The position requires at least one year of leadership or supervisory experience, strong English communication, and PTCB certification or pharmacy license per state

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, refunds, and cash handling as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, assists with products and services, and resolves issues to ensure a positive experience.
• Coordinates with team members to manage vendor deliveries and pricing tasks.
• Maintains accurate inventory, pricing, and signage in-store.

Skills

Leadership

Customer service

Communication

Education

PTCB certification

Pharmacy license

Tools

Store systems

Job description

Walgreens Co. is seeking a capable retail professional in Ohio to open and close the store in the absence of management, handle cash operations, and ensure readiness for the business day.

The role emphasizes delivering a distinctive customer experience and proactive help to shoppers, while maintaining inventory and pricing accuracy. The position requires at least one year of leadership or supervisory experience, strong English communication, and PTCB certification or pharmacy license per state