Store Shift Lead — Customer Experience & Ops Coach

Walgreens Co.; Livonia (MI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to serve as a key holder. You will open and close the store without management, manage cash and sales records, assist with vendor deliveries, and ensure pricing and displays are correct.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a remarkable shopping experience. The role emphasizes leadership, reliability, and a proactive approach to customer service, with duties spanning inventory, merchandising, and

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens/closes store in absence of management and handles cash/startups.
• Processes returns, refunds, cash drops, and cash register transactions.
• Delivers a distinctive customer experience and assists customers and patients.

Skills

Leadership experience

Retail key holder

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a capable team member to serve as a key holder. You will open and close the store without management, manage cash and sales records, assist with vendor deliveries, and ensure pricing and displays are correct.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a remarkable shopping experience. The role emphasizes leadership, reliability, and a proactive approach to customer service, with duties spanning inventory, merchandising, and