Store Shift Lead: Elevate Customer Experience & Ops

Walgreens; Shawnee (KS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Shawnee, KS is seeking a lead customer experience specialist to open/close the store in the absence of management, handle required cash procedures, and ensure the floor and stock room are ready for the business day. The role focuses on delivering a distinctive customer experience and supporting store operations.

The position requires one year of leadership/retail key holder experience and fluent English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services to ensure a positive experience.
• Assists with inventory, pricing, displays, and basic bookkeeping tasks.
• Maintains store conditions, handles vendor deliveries, and supports routine maintenance.

Skills

Leadership

Retail experience

Customer service

English fluency

Job description

Walgreens in Shawnee, KS is seeking a lead customer experience specialist to open/close the store in the absence of management, handle required cash procedures, and ensure the floor and stock room are ready for the business day. The role focuses on delivering a distinctive customer experience and supporting store operations.

The position requires one year of leadership/retail key holder experience and fluent English.