Store Shift Lead: Elevate Customer Experience & Ops

Walgreens; Feasterville-Trevose (Bucks County); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Feasterville-Trevose, PA is seeking a Customer Experience/Key Holder who can open and close the store when management is not present, handle cash and POS duties, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience, guiding team members, maintaining inventory accuracy, pricing, and displays, while supporting health and safety standards and daily operations.

Qualifications

• At least one year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license may be required depending on state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and start-up tasks.
• Handle refunds, cash drops, and make change for registers with accuracy.
• Engage customers to deliver a positive shopping experience and assist with products.
• Maintain inventory accuracy, pricing, and visual displays across departments.
• Assist with vendor deliveries, back room access, and housekeeping to ensure a clean store.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or pharmacy license (state)

Tools

Cash register system

Job description

Walgreens in Feasterville-Trevose, PA is seeking a Customer Experience/Key Holder who can open and close the store when management is not present, handle cash and POS duties, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience, guiding team members, maintaining inventory accuracy, pricing, and displays, while supporting health and safety standards and daily operations.