Store Shift Lead: Elevate Customer Experience & Operations

Walgreens Co.; Pine Hill (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a team member to open and close the store in the absence of management, handle cash and transactions, and ensure a welcoming customer experience in a busy retail environment.

You will engage customers, resolve issues, and support back-office tasks while maintaining compliance with store policies and local regulations. This role emphasizes service, accuracy, and teamwork.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens Co. is seeking a team member to open and close the store in the absence of management, handle cash and transactions, and ensure a welcoming customer experience in a busy retail environment.

You will engage customers, resolve issues, and support back-office tasks while maintaining compliance with store policies and local regulations. This role emphasizes service, accuracy, and teamwork.