Store Shift Lead: Deliver Delight & Ops

Walgreens; Wheaton (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Wheaton, IL is seeking a frontline leader who can open and close the store in the absence of management, handle cash accurately, assist customers, and help maintain stockroom readiness. The role emphasizes delivering a distinguished customer experience and coaching the team on service best practices.

Responsibilities include engaging customers, processing returns and refunds, coordinating with vendors, and ensuring pricing and signage comply with local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store without management, including all required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Skills

Leadership

Customer service

Cash handling

Communication

Team coordination

Education

High school diploma or equivalent

Tools

POS system

Cash register

Job description

Walgreens in Wheaton, IL is seeking a frontline leader who can open and close the store in the absence of management, handle cash accurately, assist customers, and help maintain stockroom readiness. The role emphasizes delivering a distinguished customer experience and coaching the team on service best practices.

Responsibilities include engaging customers, processing returns and refunds, coordinating with vendors, and ensuring pricing and signage comply with local regulations.