Store Shift Lead and Customer Experience Coach

Walgreens; Des Plaines (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Des Plaines, IL seeks a capable team member to help open and close the store when management is absent and to manage cash handling and point-of-sale duties. You will engage customers, assist with product information, and ensure accurate pricing and shelf readiness.

The role emphasizes delivering a distinctive customer experience, supporting inventory control, and coordinating with the team to meet daily store objectives.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Compliance with store policies and procedures; attentive to customer service.

Responsibilities

• Open and close the store in the absence of management.
• Handle cash, returns, refunds, cash drops, and price verifications.
• Provide excellent customer experience and assist customers with products and services.
• Assist with vendor deliveries, inventory counts, and shelf replenishment.
• Maintain store appearance, pricing, and signage; support policy compliance.

Skills

Leadership experience

Fluent English

Education

Pharmacy license or PTCB certification

Job description

Walgreens in Des Plaines, IL seeks a capable team member to help open and close the store when management is absent and to manage cash handling and point-of-sale duties. You will engage customers, assist with product information, and ensure accurate pricing and shelf readiness.

The role emphasizes delivering a distinctive customer experience, supporting inventory control, and coordinating with the team to meet daily store objectives.