Store Shift Lead: Delight Customers & Run Operations

Walgreens; Southborough (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a store role responsible for opening and closing the store when management is unavailable, handling cash and transactions, and ensuring the floor and stock room are ready for the business day. You will assist with deliveries through the back door and support customer service excellence.

The role emphasizes maintaining accurate inventory, pricing compliance, and a proactive customer-focused approach in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including start-ups and cash handling.
• Process returns, refunds, cash drops, and provide change at registers.
• Deliver a distinctive customer experience and greet customers to assist them.

Skills

Leadership experience

Fluent English

Customer service

Education

PTCB certification / Pharmacy license

Tools

POS systems

Inventory management systems

Job description

Walgreens is seeking a store role responsible for opening and closing the store when management is unavailable, handling cash and transactions, and ensuring the floor and stock room are ready for the business day. You will assist with deliveries through the back door and support customer service excellence.

The role emphasizes maintaining accurate inventory, pricing compliance, and a proactive customer-focused approach in a fast-paced retail environment.