Store Shift Lead - Customer Service & Ops

PAYLESS MARKETS INC; Tamuning (GU); On-site; USD 36,000 - 48,000; Full time

Job summary

Pay-Less Markets in Guam is seeking a Store Shift Supervisor to oversee daily operations at the Oka Store in Tamuning. Reporting to the store manager, you will supervise staff, ensure customer service excellence, and contribute to training and procedural compliance.

The role requires 2-3 years of related experience, high school diploma or higher, and English proficiency. You will help manage inventory, schedule, and performance evaluations while maintaining a safe, clean shopping environment.

Qualifications

• High School Diploma or higher education.
• 2-3 years related work experience.
• Business degree a plus.
• Management and supervisory skills.
• Able to read and speak in English.
• Mathematical Skills.
• Demonstrated initiative and ability to work under limited supervision.

Responsibilities

• Supervise daily store operations and staff.
• Communicate product knowledge, policies, and procedures to staff.
• Manage a team of 50 to 120 employees.
• Ensure excellent customer service and safety standards.
• Assist with inventory, orders, and merchandising.
• Prepare reports on profits and losses as needed.
• Conduct training and performance evaluations.

Skills

Leadership

Supervisory

Communication

MS Office

Education

High School Diploma or higher

2-3 years related work experience

Business degree a plus

Tools

Microsoft Office

Excel

Google Docs

Job description

Pay-Less Markets in Guam is seeking a Store Shift Supervisor to oversee daily operations at the Oka Store in Tamuning. Reporting to the store manager, you will supervise staff, ensure customer service excellence, and contribute to training and procedural compliance.

The role requires 2-3 years of related experience, high school diploma or higher, and English proficiency. You will help manage inventory, schedule, and performance evaluations while maintaining a safe, clean shopping environment.