Shift Supervisor

Pay-Less Markets; Tamuning (GU); On-site; USD 36,000 - 48,000; Full time

Job summary

Pay-Less Markets in Tamuning, GU seeks a Store Shift Supervisor to oversee daily operations, train staff, and ensure top-notch customer service. Reporting to the store manager, you will supervise a team of 50–120 employees, coordinate departments, and maintain inventory and cleanliness standards.

The role emphasizes leadership, initiative, and the ability to work under limited supervision, with a focus on accurate reporting and efficient problem solving in a retail environment.

Qualifications

• High School Diploma or higher.
• 2-3 years related work experience.
• Business degree a plus.
• Management and supervisory skills.
• Able to read and speak in English.
• Mathematical skills.
• Demonstrated initiative and ability to work under limited supervision.

Responsibilities

• Supervise daily store operations and staff to ensure smooth service.
• Train, direct, and motivate a team of 50–120 employees.
• Maintain customer service excellence and address questions promptly.
• Oversee product placement, inventory, and order fulfillment.
• Prepare reports on profits/losses and operations as needed.

Skills

Management & supervision

English proficiency

Education

High School Diploma or higher

Business degree a plus

Tools

Microsoft Office

Excel

Google Docs

Job description

Job Details

Job Location: Tamuning, GU 96913

Position Type: Full Time

JOB PURPOSE:

Reporting to the store manager, the store shift supervisor’s primary responsibility is to supervise the daily operations of the store ensuring excellent customer service is provided to all customers, training, directing, and effectively supervising staff.

ESSENTIAL DUTIES/RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but is not intended to be a conclusive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists in executing and ensuring product knowledge, advertising, policies, procedures, and regulations are communicated to store management and department supervisors through staff meetings, regulated training, daily contact and through delegation.
• Assists in managing a team of 50 to 120 employees.
• Displays customer service skills and ensures staff mirrors same skills.
• Responds to customer questions and assists as necessary.
• Assists in directing the operational activities in all departments when needed.
• Assists in product placement, maintaining inventory levels and equipment through management team.
• Assists in overseeing orders and merchandise received.
• Ensures store is neat, orderly, and sanitary at all times.
• May assists in meetings with all regulatory officials, answers appropriately and performs a sequence of inspections throughout the store. Report findings to store manager.
• Analyzes problems and concerns to develop more efficient, less costly, and better ways to conduct business.
• Assists in conducting physical inventories and prepares reports.
• May be assigned to assist in preparing reports as required relative to profits and losses.
• Assist in overseeing on-the-job training on any protocols and/or equipment in the area.
• May assist or hold department meetings as needed and as scheduled.
• Assist with performance evaluations.
• Interview job applicants, hires and terminates as needed.
• Perform other duties as assigned by supervisor.

QualificationsEDUCATION/QUALIFICATIONS:

• High School Diploma or higher education
• 2-3 years related work experience
• Business degree a plus
• Management and supervisory skills
• Able to read and speak in English
• Mathematical Skills
• Demonstrated initiative and ability to work under limited supervision

CERTIFICATIONS:

• Valid Health Certificate
• Valid ServSafe Certificate
• Valid ABC License

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be able to uphold our company’s mission statement.
• Ability to effectively lead, train, and motivate a team.
• Strong verbal and written communication skills for interacting with staff and customers.
• Basic knowledge of Microsoft Office, Excel, and Google docs.
• Ability to problem solve issues, prioritize efficiently, and implement effective solutions quickly with minimal supervision.
• Capability to lift heavy items and work in warm and cold environments for extended periods.
• Willingness to adjust to changing priorities and handle unexpected challenges.

SAFETY & HEALTH RESPONSIBILITIES:

Pay-Less Markets is committed to providing and maintaining a safe, secure, and healthy work environment for all employees and customers. As part of this commitment, Pay-Less Markets has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local and federal safety and environmental codes, ordinances, standards and laws; adhere to all Pay-Less Markets and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor and participate in mandatory or available safety training.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee should have the physical ability to lift heavy items (up to 50 lbs) and stand for long periods. The employee must be comfortable working in a warm and cold environment. While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, heat and cold.