Store Shift Lead: Customer Experience & Store Ops

Walgreens; Monona (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is hiring for a store associate with leadership responsibilities. You will open/close the store in managers' absence, handle cash and transactions, and ensure the floor and stock room readiness for the business day.

You will deliver exceptional customer service and assist with inventory, pricing, and displays. The role requires at least one year of leadership or key holder experience, fluent English, and a pharmacy license or PTBC certification is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Handles product returns, refunds, cash drops, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, resolves issues, and answers questions to ensure a positive experience.
• Maintains store keys to open/close without management, supports vendor deliveries, and ensures pricing and signage are accurate.
• Assists with displays, inventory accuracy, stock rotation, and backroom organization.
• Supports store bookkeeping activities and basic maintenance as needed.

Skills

Leadership experience

Retail key holder

English fluency

Education

Pharmacy license/PTCB certification

Job description

Walgreens in the United States is hiring for a store associate with leadership responsibilities. You will open/close the store in managers' absence, handle cash and transactions, and ensure the floor and stock room readiness for the business day.

You will deliver exceptional customer service and assist with inventory, pricing, and displays. The role requires at least one year of leadership or key holder experience, fluent English, and a pharmacy license or PTBC certification is preferred.