Store Shift Lead: Customer Experience & Ops Coach

Walgreens; Wichita (KS); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Wichita, KS seeks a capable team member to support store operations and customer care. You will open the store, handle cash, process returns, and assist with deliveries through backdoor access when needed.

The role emphasizes greeting customers, resolving questions, and presenting proactive service at every touchpoint. Ideal candidates have at least one year of leadership or retail experience, strong English skills, and a willingness to support displays, pricing accuracy, and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and helps with products and services.
• Coaches team members on customer service best practices.
• Registers sales accurately and tracks pricing and promotions.
• Maintains inventory counts and store cleanliness; supports displays and restocks.

Skills

Customer service

Leadership

Cash handling

Retail operations

English fluency

Education

PTCB certification / Pharmacy license

Tools

Store systems

Job description

Walgreens in Wichita, KS seeks a capable team member to support store operations and customer care. You will open the store, handle cash, process returns, and assist with deliveries through backdoor access when needed.

The role emphasizes greeting customers, resolving questions, and presenting proactive service at every touchpoint. Ideal candidates have at least one year of leadership or retail experience, strong English skills, and a willingness to support displays, pricing accuracy, and